Contact Us
This is the page to use when you want to reach the editorial team behind Crypto Casinos — whether that's flagging a payout time we've reported wrongly, asking how a crypto welcome offer actually converts into withdrawable funds, or telling us a site has stopped honouring the terms we listed. Messages go to the people who write and maintain the reviews, not to any casino.
We are an independent comparison site covering crypto and Bitcoin casinos for UK readers, with a particular focus on how quickly and reliably those sites pay winnings out. We do not operate a casino, hold player funds, run promotions or manage anyone's account. If your query is about a balance, a locked bonus, a pending withdrawal or a closed account at an operator, the operator's own support desk is the only place that can resolve it — but we're happy to point you in the right direction.
What to send us, and what we can realistically do
| Your message is about | Can we help? | What happens next |
|---|---|---|
| A factual error in a review — wrong bonus amount, outdated terms, a payment method no longer accepted | Yes | We re-check the operator's public terms and amend the page, noting the update date |
| Withdrawal speeds that don't match what we've published | Yes | We review our sourcing and, where the picture has changed, adjust the write-up or the ranking |
| A dispute with a casino over a payout, bonus or account closure | Indirectly | We can explain the usual escalation route and what evidence to gather; we cannot intervene on your behalf |
| Press, partnership or affiliate enquiries | Yes | Routed to the commercial side, which sits separately from the editorial scoring |
| Requests to buy a ranking position or remove a criticism | No | Declined. Placement is not for sale |
| Gambling harm, self-exclusion or support for someone else | Signposting only | We point you to the free, confidential services listed on our responsible gambling page |
Before you write, this usually saves time
- Name the site and the page you were reading, so we can find the exact wording.
- Include the date you saw it — crypto casino terms change often and a screenshot timestamp helps.
- Tell us the amount and currency involved if money is part of the story. We use GBP in our copy but most of these operators denominate in BTC, USDT or a dollar equivalent.
- Leave out passwords, seed phrases, private keys and full wallet credentials. No legitimate support desk, ours included, will ever ask for them.
How our recommendations are funded
We should be plain about this before you read another word of our comparisons. Crypto Casinos earns commission when a reader follows a link to an operator and opens an account. That revenue pays for the research. It does not buy a position, a rating or a softer write-up, and every brand we cover gets at least one stated drawback. If you believe a review reads like an advert, that is exactly the sort of message this page exists for.
The brands readers ask about most
Most of the correspondence we get concerns three or four names at the top of our fast-payout list. Here is our current position on them, so you know what you're querying.
BetPanda — rated 10.0
BetPanda sits at the top of our list because it is built as a crypto-native operation rather than a fiat casino with coins bolted on, which is usually what separates a same-session cashout from a two-day wait. The headline package is a $750k World Cup Race plus 10% weekly cashback plus a 100% bonus up to 1 BTC. Material conditions apply to all three: the race is a leaderboard contest, so the advertised prize pool is shared across qualifying players and is not an amount any individual can expect; the cashback is calculated on net losses over the week, not on deposits; and a 1 BTC match is a ceiling that requires a matching deposit to reach, with playthrough on the bonus portion before withdrawal. Limitation: the size of that BTC ceiling is irrelevant to most readers, and the tournament framing means the most eye-catching number on the page is the one you are least likely to see. Read the wagering terms before you judge the offer.
CoinPoker — rated 9.8
CoinPoker is here for a different reason to the rest: it is poker-first, with a player-versus-player economy, which changes how money moves. Cashouts in that model depend on your own balance rather than a house game cycle, and the 150% up to $2,000 welcome offer typically releases in increments as you generate rake, rather than landing in your balance on day one. That suits regular players and frustrates casual ones. Limitation: if you want slots and live tables as your main event, this is the wrong door — the casino side is secondary to the tables, and the bonus structure rewards volume you may not want to put in.
Cryptorino — rated 9.8
Cryptorino earns its place on payout predictability rather than spectacle: a 100% match bonus up to 1 BTC alongside 10% weekly cashback, with a fairly conventional structure that is easier to read than most. Cashback again applies to net losses across the week and is credited on the operator's own schedule, and the match bonus carries wagering before any of it converts. Limitation: the promotional calendar is thinner than the bigger names on this list, so if you chase reloads and tournaments you'll find less to work with once the welcome offer is done.
Where the others sit
| Brand | Editorial rating | Headline offer |
|---|---|---|
| Punkz | 9.8 | 20000 USDT welcome bonus + 15% cashback |
| Hyper Lucky | 9.8 | 20% daily cashback up to $10,000 + 100 free spins |
| Winna | 9.7 | Up to 60% rakeback & 25% instant cashback |
| Thrill | 9.7 | Up to 70% rakeback + 10% cashback |
| BC Game | 9.7 | Four match bonuses up to $4,000 + 400 free spins |
| Wild.io | 9.5 | Exclusive 400% match up to $10,000 + 300 free spins |
| Vave | 9.5 | Up to 4 BTC + 100 free spins + 5% cashback |
Every figure above is a maximum, tied to qualifying deposits, wagering requirements, game weightings and expiry windows set by the operator. Check the current terms on the site itself before depositing — they are revised more often than most readers expect, and that is one of the most common reasons people write to us.
Money questions we get asked directly
These come up often enough that answering them here is quicker than answering them by email.
- What does it cost to take part? Opening an account is free. Money only enters the picture when you deposit, and each site sets its own minimum — usually a small coin amount rather than a round GBP figure, since balances are denominated in crypto.
- How do you pay in? Most of these operators accept Bitcoin, Ethereum, Litecoin, Tether and a handful of other tokens, sent from your own wallet to an address the casino generates. Some also run a card-to-crypto on-ramp through a third party, which adds a conversion fee on top of whatever your card issuer charges.
- Who charges what? Casinos commonly advertise no fee on their side. You still pay the network fee for the transaction itself, and that varies with congestion — trivial on some chains, meaningful on Bitcoin at a busy moment.
- How fast is a withdrawal? A crypto cashout has two stages: the operator approving it, and the blockchain confirming it. The second is usually minutes; the first is where delays live, especially on a first withdrawal or an unusually large one. Advertised "instant" speeds are the operator's claim, not a result we have measured.
- Are there limits? Expect per-transaction minimums, daily or monthly caps, and separate caps on anything won from bonus funds. These sit in the terms, not the banner.
- Currency: we quote in GBP where we can, but your balance will move with the coin's exchange rate. A win worth £500 today is not a fixed £500 tomorrow.
What's actually on these sites
If your question is about what you can play, the catalogues at crypto casinos generally break into four groups: slot titles from mainstream studios; RNG table games such as blackjack, roulette and baccarat; live-dealer rooms streamed with human croupiers; and the crypto-native "originals" — crash games where you cash out before a rising multiplier collapses, plus dice, plinko, mines and similar provably fair formats you rarely see at a traditional casino. Sportsbooks are the usual adjacent product: several of the operators above run betting alongside the casino, and one, CoinPoker, leads with poker instead. Those sections run on separate bonus terms, separate wagering contributions and sometimes separate wallets, so a cashback percentage from the casino side will not necessarily apply to a football accumulator.
Eligibility, regulation and your own responsibilities
You must be 18 or over to gamble. That is not negotiable and we will not help anyone under that age find a way around it.
Crypto casinos are typically licensed outside the UK, which means the consumer protections you get are those of the licensing jurisdiction rather than the UK regulator's rules — a different complaints route, different dispute handling, and no UK self-exclusion scheme covering them by default. That trade-off is the reason many readers prefer them, and the reason we spell it out rather than glossing over it. Before you commit funds, confirm the operator names a licence and a regulator on its site, read the withdrawal clauses, and understand that identity checks can still be triggered later even where signup asks for very little. If you are in the UK, your tax position on gambling winnings and your position on holding crypto are two separate matters, and the second can carry obligations — take professional advice if the sums are significant.
Our terms and conditions set out how we publish and what we can and cannot be held to, and if you are researching sites outside the UK self-exclusion scheme, our guide to non-GamStop casinos covers that ground properly rather than in passing here.
How we reach a rating
Nobody on the team deposits, plays or withdraws on your behalf, and we do not present any speed figure as a tested result. What we do is research and verify: published withdrawal policies and stated processing windows, the full bonus terms rather than the banner, the stated licence, which coins and fiat routes are actually supported, the breadth of the game catalogue including originals, how the sportsbook or poker room is handled, and what patterns show up in publicly available player feedback. Ratings are editorial judgements from that work — they are not customer review scores, and commission has no bearing on them. You can read more about the people doing it on our about us page.
Response times and getting a useful answer
We read everything that comes in. Editorial corrections are the priority and tend to be the quickest to deal with, because they are checkable. Broader questions about which site suits you get a slower, more considered reply, and we will usually answer by pointing at the relevant comparison rather than recommending one brand — partly because your priorities on speed, coin support and bonus structure are yours, not ours.
What we cannot do is act as an intermediary in a dispute, give tax or legal advice, or comment on an individual account. And if gambling has stopped being entertainment, please treat that as more urgent than any question on this page: free and confidential help is available, and the deposit limits, cooling-off periods and self-exclusion tools on the operators themselves are worth using early rather than late.
Choosing where to start
If speed of cashout is your main criterion, begin with the crypto-native operators near the top of our list and read the withdrawal section of their terms before the bonus section — the payout clause tells you more about a site than the welcome package ever will. If you want a specific format, match the site to it: poker at CoinPoker, originals and crash games across most of the rest. And if something in our coverage doesn't stack up against what you have seen yourself, write in. Corrections from readers have changed more of these pages than any other single source. 18+, play within limits you have set in advance.